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Returns policy

The mumnbub 100% Satisfaction 30-day Money Back Guarantee

We want you to love your mumnbub Breastfeeding Shells.  If you are not satisfied for any reason with your shells, you may return your purchase for a replacement or refund of the purchase price within 30 days of receipt, subject to the terms and conditions listed below:

  1. In order to organise a refund under these terms and conditions, the customer must notify us by emailing mum@mumnbub.com.au within 30 days of taking delivery of their mumnbub Breastfeeding Shells and request a refund under these terms and conditions.  
  2. Upon receipt of the product in its original packaging, mumnbub will issue a refund as soon as is reasonably practicable and the customer will be provided with e-mail acknowledgement. Where possible, refunds will be processed by reversing the initial customer transaction. mumnbub accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway.
  3. Return shipping costs are the responsibility of the customer.  Shipping costs are non-refundable.

Damaged goods on arrival:

  1. If the product is damaged in transit, a damaged product claim may be made within 10 days of taking delivery of shells by emailing mum@mumnbub.com.au with attached photo evidence of the damage. Upon confirmation of damage, a replacement will be sent at no cost to the customer.